New Business Administrator

Human Resources
6 month contract
August 4, 2020
Updated on
August 2, 2020
Valid until

Reporting to the Team Leader of New Business Administration, you will be responsible for all aspects of new business administration.

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


Located in Downtown Toronto (steps away from the St. Patrick subway station), we are currently looking to add 4 dynamic New Business Administrators our Team for 6 month contracts, with possibility of extension!

Reporting to the Team Leader of New Business Administration, you will be responsible for all aspects of new business administration.

More specifically, you will be responsible for:
o Daily sorting and distribution of the incoming mail and daily output.
o Assembling policy contracts and distributing to the New Business (NB) team

Creating client records:
Create the client file from all paper applications including:

  • The identification of the client, coverage and beneficiary
  • PAC authorization and banking info
  • Investment allocation for some products
  • The medical and non-medical declaration of insurability for the underwriting system to analyse which could also lead to a direct issue of policy (and assumption of the risk by iA up to $200 000 )

Communicate with the agency/broker/administrative staff:

Identify inaccuracies/problems on the applications and clearly investigate with the brokers/field offices by:

  • Calling the Agency(ies)/Brokers
  • Creating the necessary requirements on the Life Underwriting System (LUS), using existing procedures/guidelines
  • Using existing templates, e-mailing Agency(ies)/Brokers directly
  • Following up, if no response is received within the set deadline
  • Attending the team’s general mail box
  • Calling or e-mailing other departments such as: Underwriting, Policy Owner Service, Client Services, Annuities etc.

Perform quality control to ensure no adverse financial impact for the Company:

  • Ensuring that the risk of up to $200 000 approved by the underwriting system are based on correct information and any sensitive info is relayed to the system
  • Ensuring that first and subsequent Bank withdrawals are exact
  • Validating the “signature forms” for all applications submitted electronically by brokers or agency staff
  • Validate applications entered by IA staff and/or Agency staff
  • Print the appropriate document classification to be imaged
  • Validate the client’s authorization to proceed with PAC and MIB
  • Complete system corrections to newly issued contracts.


  • College or High School Diploma and 2 to 4 years related experience
  • Excellent organizational and prioritization skills
  • Reliable and punctual with good communication skills
  • Ability to work independently and under pressure
  • Accuracy in data entry, good concentration and attention to detail
  • Must be able to function as part of a team and respect others
  • Willingness to learn and comfortable in a changing environment
  • Proficiency in MS Office (Outlook)
  • Motivated, enthusiastic and innovative
  • Basic understanding of accounting principles is an asset
  • Preference will be given to Bilingual candidates (English/French)

Why Industrial Alliance Insurance and Financial Services?

  • We are a proud Canadian company committed to investing in, developing and recognizing our employees
  • This unique call centre role ensures you can plan weekend getaways while also enjoying your evenings
  • You will have access to our onsite gym and take advantage of discount pricing at our onsite iA café