Bilingual Client Service Representative

Communication & Sales
Customer Service
July 27, 2020
Updated on
July 26, 2020
Valid until

Reporting to the Call Centre Manager, as the first point of contact for callers, the candidate is primarily responsible for providing customer service.

Company Overview

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

With operations across Canada and in the United States, iA Financial Group and its over 5,000 employees work hard every day to offer the best service to over four million clients.


*Due to the current situation, please note that this position will start as an indeterminate teleworker.

Bilingual Customer Service Representative

Are you passionate about customer service and want to work in a dynamic company located in the most beautiful area of downtown Toronto? Are you bilingual and you strive to have the customer at the center of your priorities? Look no further, we want to meet you!

We have bilingual customer service agent positions for you, with no solicitation or sales to make! You'll be part of a great team, in addition to having access to a coach and a trainer.  

After having received extensive training, you will be able to:

  • Offer the best bilingual customer service by phone and email to our clients and representatives on insurance products and financial services
  • Find solutions to complex cases
  • Make changes and transactions in client files

We offer you

  • A minimum hourly wage of $21 which varies according to your experience.
  • Great colleagues to ensure you have fun while you work
  • Free gym and outdoor yoga classes  
  • The possibility of teleworking  
  • An open and bright working environment
  • Hourly schedule of 37.5 hours per week varying between 7:30 am and 8:00 pm Monday to Friday.
  • Competitive benefits, and much more!

We care about our employees and we want to keep strong talent! Apply now and you too will be able to engage in a great customer experience!  

Want to know more? Contact me on LinkedIn !